Effective Date: January 1, 2025
FloPost ("we", "us", or "our") operates flopost.ai (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
1. Information We Collect
1.1 Information You Provide
- Account Information: Email address, name, and authentication credentials
- Content: Posts, images, videos, captions, and scheduling preferences
- Payment Information: Billing details (processed securely through third-party payment processors)
1.2 Information from Social Media Platforms
When you connect your social media accounts, we collect:
Facebook & Instagram (Meta Platforms):
- Profile information (username, profile picture, page information)
- Access tokens for posting and reading content
- Post insights and analytics data
- Page management permissions
- Follower counts and engagement metrics
TikTok:
- Profile information (username, display name)
- Video upload and publishing permissions
- Video analytics and engagement data
- Follower and view statistics
YouTube (Google):
- Channel information (channel name, ID)
- Video upload permissions
- Video metadata and analytics
- Subscriber and engagement statistics
1.3 Automatically Collected Information
- Usage data (features used, time spent, interactions)
- Device information (browser type, IP address, operating system)
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the collected data for the following purposes:
- Service Delivery: Schedule and publish posts to your connected social media accounts
- Analytics: Provide insights and performance metrics for your content
- Account Management: Maintain and manage your connected social media accounts
- Service Improvement: Analyze usage patterns to enhance features and user experience
- Customer Support: Respond to inquiries and provide technical assistance
- Security: Detect and prevent fraud, abuse, and security incidents
- Compliance: Comply with legal obligations and enforce our Terms of Service
We do NOT:
- Sell your personal information to third parties
- Share your data with advertisers
- Use your content for purposes other than providing our Service
3. Data Sharing and Third-Party Services
3.1 Social Media Platforms
We share data with the following platforms to provide our services:
3.2 Service Providers
- Firebase/Google Cloud: Database and authentication services
- Cloud Storage Providers: Secure media file storage
- Payment Processors: Billing and subscription management
3.3 Legal Requirements
We may disclose your information if required by law, court order, or to protect our rights, property, or safety.
4. Data Security
We implement industry-standard security measures including:
- Encryption of data in transit (TLS/SSL) and at rest
- Secure token storage with encryption
- Regular security audits and monitoring
- Access controls and authentication requirements
- Automated backups and disaster recovery procedures
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
5. Your Data Rights
You have the following rights regarding your personal data:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your data (see Data Deletion below)
- Portability: Request transfer of your data to another service
- Withdrawal of Consent: Disconnect social media accounts at any time
- Objection: Object to processing of your data for specific purposes
To exercise these rights, contact us at privacy@flopost.ai
6. Data Deletion
You can request deletion of your data in the following ways:
- Visit our Data Deletion page and follow the instructions
- Email us at privacy@flopost.ai with "Data Deletion Request" in the subject line
- For Facebook/Instagram users: Data deletion can also be initiated through your Facebook account settings
We will process deletion requests within 30 days. Once deleted, the following data will be permanently removed:
- Account information and authentication tokens
- Scheduled posts and drafts
- Analytics and historical data
- Uploaded media files
Note: To delete data stored by social media platforms (Facebook, Instagram, TikTok, YouTube), you must separately manage permissions through those platforms' settings.
7. Data Retention
We retain your personal data only as long as necessary to provide our services and comply with legal obligations:
- Active accounts: Data retained while account is active
- Deleted accounts: Data deleted within 30 days of deletion request
- Legal requirements: Some data may be retained longer if required by law
8. Children's Privacy
Our Service is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected data from a child, contact us immediately at privacy@flopost.ai
9. International Data Transfers
Your information may be transferred to and maintained on servers located outside your country where data protection laws may differ. By using our Service, you consent to this transfer. We ensure appropriate safeguards are in place to protect your data.
10. Cookies and Tracking
We use cookies and similar technologies to:
- Maintain your session and authentication
- Remember your preferences and settings
- Analyze usage patterns and improve our Service
You can control cookie preferences through your browser settings.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Email notification to your registered email address
- Prominent notice on our Service
- Updating the "Effective Date" at the top of this policy
Continued use of the Service after changes constitutes acceptance of the updated policy.
12. Contact Us
For privacy-related questions, concerns, or requests, contact us:
Platform-Specific Privacy Policies
Your use of connected social media platforms is also subject to their respective privacy policies: